Acceptance of orders -
b) The terms and conditions herein shall constitute the entire agreement between Momento Print and any changes to these conditions will be binding only if agreed in writing by a director of the company and such agreement specifically refers to a change in these terms herewith.
c) Acceptance of the customer order takes place when an order confirmation email of receipt, is sent to the customer, or preliminary work is undertaken on the customers instructions.
d) We reserve the right to decline any order should such order not meet our terms or specifications.
Payment for accepted orders must be in the currency agreed on the order confirmation or will be assumed to be in pounds sterling.
Provision of the products and services is on an "as is" basis. In particular Momento Print disclaims without limitation, warranties of merchantability, fitness for purpose, non infringement
VAT (Value added tax) will be charged, if applicable, at the current rate on the date of supply whether or not included on the quote, order, invoice.
Preliminary work -
Supply of digital data -
Where digital data is so supplied, or specified, responsibility will not be accepted for imperfect work caused by defects in the supplied format or specification . This includes any incompatibility or defects caused by differing software versions or conflicting operating systems. All compatibility issues should be addressed by the customer to Momento Print before proceeding with the order. Any issues not addressed by the customer will not be the responsibility of Momento Print should the final order not meet the customers expectations.
Where we are aware defects in the digital data are so severe that they cannot be corrected, we will cease further processing awaiting your instructions. All work to this point will be chargeable.
Archived Data -
Company imprint -
Delivery and payment -
(a) Delivery of work shall be accepted when tendered and thereupon or, if earlier, on notification that the work has been completed the ownership shall pass and payment shall become due.
(b) Unless otherwise specified the price quoted is for customer to collect the order from Momento Print. Delivery of the printed products to the customer's address should be set out in the order if required and may incur an extra cost.
(c) Should expedited delivery be agreed, extra may be charged to cover any overtime or any other additional costs involved.
(d) Should any part of an order be cancelled at any time, a cancellaton charge of 15% (plus a £10.00 charge to cover administration costs) will be chargeable along with any additional costs incurred by Momento Print. Additionally, Momento Print does not offer a 'cooling off period' due to the nature of producing bespoke printing on demand.
(e) Should work be suspended at the request of, or delayed through any default of the customer for a period of 14 days we shall then be entitled to payment for work already carried out, materials specially ordered and any other additional costs including storage.
Variations in quantity -
Limitation of Liability -
Customer's property -
(b) We shall be entitled to make a reasonable charge for the storage of any customer's property left with us before receipt of the order or after notification to the customer of completion of the work.
Materials/data supplied by the customer -
(b ) Responsibility will not be accepted for imperfect work caused by defects in or unsuitability of materials so supplied or specified.
(c) Quantities of materials supplied shall be adequate to cover normal spoilage.
Credit terms -
Overdue Payments -
Illegal matter -
(b) We shall be indemnified by the customer in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, patent, design of or any other proprietary or personal rights contained in any material printed for the customer. The indemnity shall extend to any amounts paid on a lawyer's advice in settlement of any claim.
Printing Refunds – Due to the bespoke nature of printing from your own supplied digital artwork files, we are unable to refund printing costs on digitally supplied artwork once the project has been printed. (Please refer to our Supplying Artwork and Colour Issues pages for precise information on the correct specification required for printing). We will contact and advise you should your artwork not be suitable for printing and suggest alternative options. Please note: This may delay production and final printing schedules. Should you wish to Cancel your order BEFORE printing we will refund your payment (subject to the following Cancellation Charges) only on specific emailed, or written, instructions.
Cancellation of Online Orders – Please note that a 15% charge of the total value of the original order will be made on all cancelled orders plus a £10.00 charge to cover administration costs. In exceptional circumstances a full refund may be given at the managers discretion. Any additional artwork adjustment, or conversion, costs incurred for work already agreed and carried out up to the date of written cancellation will be charged for and deducted before any refunds are made.
Force majeure -